Verify Your Email Address

In order to look up things like CSB service requests and permit applications associated with your email address, we need to first verify that you own the address.

If you aren't sure whether your email address needs to be verified, you can check your account profile:

1. Log in to My City.
2. Click on Account Settings in the menu.
3. Find the "Sign In Information" section.
4. If "Email is Verified" is set to "yes" then your email address is verified and no action is required.
5. If "Email is Verified" is set to "no" then you need to verify your email address.

When you create a City account with an email address and password, a verification email is sent to your email account.

This email has a link that you can click to prove that you own the email address.

Click the link in the email to verify your address.

Once you have verified your email address, you should be sent to your My City account, and your email address will be verified.

This means that we will be able to show you your applications and service requests.