Complaints and Service Requests

Citizens' Service Bureau (CSB), Request Services, File Complaints

Top Requests

ADA Non Discrimination Policy
In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990 (ADA), the City of St. Louis will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.
Protesting a Liquor License
Protest Rules and Regulations is a way in which the public can address a problematic liquor licensed establishment in their neighborhood
Report A Historic District or Landmark Complaint
Information on how to report a Historic Landmark Complaint
Report a City Water Problem
Report running water, open hydrants, water quality issues, or missing manhole cover.
Report a Problem With a City Service
Guidelines for submitting complaints and requests for service.
When To Call CSB
Flyer giving overview of how CSB works

Citizens' Service Bureau (CSB)
The Citizens' Service Bureau's (CSB) purpose is to effectively and efficiently register and route city service requests, answer citizen requests for information, and provide City departments with statistics as needed.

Check Status of a Service Request
Find out the status of your service request
Request a City Service/Comment on City Services
Request a City service through the Citizens' Service Bureau.

Employee Grievance Form
The Employee Grievance Procedure Form is used to file a grievance not addressed through other procedures

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