Applying To: Technical Support Specialist

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Department: Information Technology Services Agency

Salary

• Minimum: $58,214.00
• Maximum: $91,156.00

Position Specifications

Incumbents in this position are responsible for troubleshooting and maintaining workstations, laptops, printers, and software for the City of St. Louis. Duties include troubleshooting complex system issues; managing projects involving network structure and component updates, additions, and upgrades; and assisting users in developing technical functional requirements based on business needs.

For an additional description of this position, please refer to the classification specification for Technical Support Specialist II

Minimum Qualifications

A Bachelor’s degree in Information Technology, Computer Science, or a related field; plus one year of experience supporting and maintaining computer systems in a complex environment. OR an equivalent combination of education, training, and experience.

Documentation of academic credentials must be presented upon request.

DESIRABLE QUALIFICATIONS:  Knowledge of the Microsoft Windows network and the Open Systems Interconnection (OSI) model is preferred.

When completing the Employment History and the Educational/Training History sections of the Employment Application, please be as thorough as possible when describing your education, training and experience relating to this position. Your employment experience and training will be used to determine whether you meet the entrance requirements for this position and to compute your experience and training evaluation.  Applicants will only receive credit for their experience and education as shown on the application. Resumes will not be accepted as a substitute to a fully completed application. When completing the Employment History section of the application, include reasons for changes in employers and explain any gaps in employment.  Incomplete and/or carelessly completed applications will not be considered.

VETERAN'S PREFERENCE POINTS:  To be eligible for veteran's preference points, the applicant must submit a copy of their DD 214 Certificate of Release or Discharge from Active Duty with the Employment Application or upon request.  The Director of Personnel may, in their discretion, accept alternate documentation.

CITY RESIDENTS PREFERENCE POINTS: City residents who pass an examination for a position in the classified service and do not receive any other preference will receive a five (5) point preference on a scale of 100 points on the exam. An additional one (1) point shall be added to the passing score of City residents who receive any other preference on a scale of 100 points.  City residents must have resided in the City for at least one (1) year at the time of filing their application to be eligible for the preference points. 

LAST DATE FOR FILING APPLICATION: Applications will be accepted until a sufficient number are received to fill the anticipated vacancies. Please submit application as soon as possible.

 

Scoring Components and Their Weights

• Experience and Training: 100%

Applications will be accepted until a sufficient number are received to fill the anticipated vacancies. Please submit application as soon as possible.

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