Applying To: Disabled Services Representative

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Department: Human Services

Salary

• Minimum: $34,684.00
• Maximum: $52,260.00

Normal entry salary is $34,684

 

Position Specifications

Incumbents in this position perform customer service duties that include responding to questions, complaints, and concerns, while providing services or making referrals to other disabled services providers.

For an additional description of this position, please refer to the classification specification for Disabled Services Representative

Minimum Qualifications

A high school diploma or General Educational Development (G.E.D.) certificate; plus three years of experience providing direct services to individuals in a social service agency setting.  Qualifying experience must demonstrate strong customer service skills and proficiency using personal computers and office software packages.  OR, an equivalent combination of education, training, and experience.

Documentation of academic credentials must be submitted at the time of the Oral Interview.

DESIRABLE QUALIFICATIONS: Previous professional experience working to help individuals with disabilities.  Proficiency in the use of American Sign Language (ASL), Pidgin Signed Language (PSE) and speech reading.

When completing the Employment History and the Educational/Training History sections of the Employment Application, please be as thorough as possible when describing your education, training and experience relating to this position. Your employment experience and training will be used to determine whether you meet the entrance requirements for this position and to compute your experience and training evaluation.  Applicants will only receive credit for their experience and education as shown on the application. Resumes will not be accepted as a substitute to a fully completed application. When completing the Employment History section of the application, include reasons for changes in employers and explain any gaps in employment.  Incomplete and/or carelessly completed applications will not be considered.

VETERAN'S PREFERENCE POINTS: To be eligible for veteran's preference points, the applicant must submit a copy of their DD 214 Certificate of Release or Discharge from Active Duty with the Employment Application or upon request.  The Director of Personnel may, in their discretion, accept alternate documentation.

CITY RESIDENTS PREFERENCE POINTS: City residents who pass an examination for a position in the classified service and do not receive any other preference will receive a five (5) point preference on a scale of 100 points on the exam. An additional one (1) point shall be added to the passing score of City residents who receive any other preference on a scale of 100 points.  City residents must have resided in the City for at least one (1) year at the time of filing their application to be eligible for the preference points.

LAST DATE FOR FILING APPLICATION: Applications will be accepted until a sufficient number are received to fill the anticipated vacancies. Please submit application as soon as possible.

 

 

Scoring Components and Their Weights

• Experience and Training: 100%

Applications will be accepted until a sufficient number are received to fill the anticipated vacancies. Please submit application as soon as possible.

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